Emergency 911 Centre

Emergency 911

Dispatch Center Workstation

The Windsor Police Service Emergency 911 Centre is the only Primary Public Safety Answering Point (P-PSAP) located in Essex County.

The centre is responsible for answering all 911 and non-emergency calls within the City of Windsor and the Town of Amherstburg. Calls received for EMS or Fire are routed to the respective agencies when required.

In 2021, the E911 Centre handled an annual total of 272,824 calls to 911 and the non-emergency phone lines. Resulting in, 124 202 calls for service entered and officers dispatched.

Emergency 911 communicators monitor several radio channels simultaneously and are responsible for dispatching specialized units such as the Marine Unit, the Emergency Services Unit, the Explosive Disposal Unit and the Windsor Police Auxiliary.

The E911 Centre is a leader in Cross Border Interoperability. Training and equipment allow dispatchers can engage and maintain communications with agencies across North America in the event of a national emergency. The Emergency 911 Centre liaises with many agencies such as Canada Customs, Coast Guard, Port Authority, US Customs and Homeland Security.

The E911 Centre is an integral part of the Emergency Services Working Group, currently focused on Next Generation 911. In June 2022, the Communications Centre implemented a new call handling system in preparation for NG911 which will enhance and improve public safety communications for the citizens of Windsor and the Town of Amherstburg.

To report a crime please visit our Reporting page for options.
For tips on when to call 911 please visit our E911 page

Alarms Co-Ordinator

The Alarm Coordinator’s primary role is to administer the provisions of the False Alarm Reduction Bylaw by managing a successful and comprehensive program that reduces the number of false alarms to which police officers must respond to each year. Everyone benefits from false alarm reduction as it provides our patrol officers the ability to engage in proactive crime prevention initiatives, community policing efforts and even more importantly, being available to respond to real emergencies.

For more information on Alarms please visit our Alarms page