Alarms

Under the City of Windsor Alarm By-law, all residential and business alarms in Windsor (both monitored and unmonitored) must be registered with the Windsor Police Service.


Registering Your Alarm

Alarm registrations are subject to an annual fee of $36 and must be renewed each year.

To register, submit an alarm registration form and remit payment to Windsor Police.

Users will receive renewal instructions approximately 30 days before the end of their current registration period.


Payment Options


By Telephone

Alarm users can phone the Windsor Police Service Alarm Coordinator to issue credit card payments over the phone. (See contact details below.)


By Mail

Alarm users can mail cheques to Windsor Police Service alongside their registration or renewal documents. (The mailing address is listed on the documents.)

Cheques should be made payable to Windsor Police Service, Alarm Division.


In-Person

Cash, cheque, debit, and VISA / Mastercard payments are accepted at the Information Services counter at 150 Goyeau St. (See Information Services for hours of operation.)

Alarm users can also leave cash and cheque payments in the secure drop safe at 150 Goyeau St. (alongside their registration or renewal documents). The safe is available from 7 a.m. – 7 p.m. daily.

Cheques should be made payable to Windsor Police Service, Alarm Division.


Online / Telephone Banking

Alarm users can add WINDSOR POLICE SERVICE as a payee, using their 4 or 5-digit registration number as the account number.

Please note: e-transfers are not accepted as payment.


False Alarms

False alarms occur when an alarm system calls for a police response without an actual crime committed or attempted. These incidents cost police significant time and resources.

Registered alarm users are allowed three false alarms per registration period. Each subsequent false alarm within a single registration period will incur a fee of $100.

If you trip your alarm by accident:

  • Do not call 911 to cancel the alarm.
  • Enter the disarm code and wait for the alarm company to call you.
  • If the alarm company fails to call, contact them to cancel the police dispatch.
  • Do not leave your home until you have spoken with the alarm company.


Administrative Fees

The following incidents will incur an administrative fee of $100:

  • Registered alarm users who incur a fourth (or subsequent) false alarm within a single registration period
  • Each police response to an unregistered alarm system

Failure to remit administrative fees will result in revocation (downgrading the priority response to an alarm) and suspension (no police response). To reinstate their alarm, users must pay a fee of $150 (plus any outstanding administrative fees).

Alarm companies that notify police of an incident with a suspended alarm must pay an administrative fee of $200.


Contact

For questions, contact:

Alarm Coordinator
(519) 255-6700 ext. 4457
alarms@windsorpolice.ca