Emergency 911

The Windsor Police Service Emergency Communications Centre handles all calls for service in Windsor and Amherstburg. Communicators answer emergency and non-emergency calls, and dispatch frontline officers accordingly.


When to Call 9-1-1

Call 9-1-1- for immediate threats to persons and / or property, including when:

  • A robbery, theft, or violent crime is being committed.
  • You are injured and need medical attention.
  • An explosion or gunshot has just been heard.
  • A motor vehicle collision has just occurred.
  • A person is screaming for help.
  • You see (or suspect) an impaired driver.
  • You detect fire or smoke.


When Not to Call 9-1-1

Do not call 9-1-1 to:

  • Report an incident after the fact.
  • Report noise, animal, traffic, or parking complaints.
  • Report a utility outage.
  • Check weather conditions or school closings.
  • Obtain government information or directory assistance.


Tips for Calling 9-1-1

  • Follow the call taker’s instructions and do not hang up until instructed.
  • If you use a landline, ensure your phone does not operate via power outlet (in case of emergency).
  • When you dial 9-1-1 from a cellphone, call-takers will still ask to confirm your location and phone number.
  • Teach your children how to use 9-1-1. Do not give old cellphones as toys; these devices can still connect to 9-1-1.
  • If you call 9-1-1 accidentally, stay on the line to speak with a communicator.
  • If you use a VoIP phone, your 9-1-1- call is transferred to a Public Safety Answering Point (outside Windsor), then routed back to Windsor Police Service. VoIP phones may not work during power or internet outages.
  • When you dial 9-1-1 from a VoIP phone, your location is not automatically transmitted to your local agencies. You must also update your address with your VoIP provider when you move.


    TEXT With 9-1-1

    TEXT With 9-1-1 is available for members of the deaf, deafened, hard of hearing, or speech impaired (DHHSI) community. These individuals can register their cellphones with their wireless service providers.

    If you are not registered for this program, you must contact 9-1-1 via voice call.