Telephone Reporting Unit

When necessary, community members can report incidents through our non-emergency phone line (519-258-6111). See below for a guide on when to report online and when to call non-emergency.

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When should I file a report online?

Users should file reports online whenever possible. This is the most efficient reporting mechanism. 

For a list of incidents that can be reported online, visit our online reporting page.

When should I call the non-emergency line?

Users should call the non-emergency line if:

• Their incident is not eligible for online reporting;
• They have no internet connection or computer access, or;
• They require translation services
  

What happens when I call non-emergency?

Non-emergency call takers will file reports for the following incidents:

• Thefts (excluding cars, boats, passports, firearms, and explosives)
• Property Damage / Mischief (excluding incidents involving fire or explosion)
• Lost Property (excluding passports, firearms, and explosives)
• Fraud
• Obscene or Harassing Phone Calls
• Low-Risk Missing Persons

For all other incidents (including occurrences with known suspects), call takers will collect initial details and refer the matter to officers for further action as required.

What should I do in case of emergency?

In case of emergency, always phone 911.